Privacy Policy

Introduction

Cadence Systems LLC ("Cadence," "we," "our," or "us") operates a B2B revenue execution platform. This Privacy Policy explains how we collect, use, and protect your information when you use cadencesystems.io and associated services (the "Service").

Information We Collect

Information you provide

• Account details: name, email, company name, job title
• CRM data you import or create: contacts, accounts, opportunities, activities, notes
• Payment information (processed by Stripe — we do not store card numbers)

Information collected automatically

• Usage data: pages visited, features used, actions taken
• Device and browser information: browser type, OS, IP address
• Log data: server logs, timestamps, error reports

Information from third parties

• Authentication providers (Google, Microsoft) when you use SSO
• CRM integrations (Salesforce, HubSpot, Pipedrive) when connected
• Enrichment services (ZoomInfo) when enabled

How We Use Your Information

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send transactional emails (password resets, notifications, sequences you configure)
• Respond to support requests
• Comply with legal obligations

We do not sell your personal information. We do not use your CRM data to train AI models without your explicit consent.

Service Providers

• Supabase — database hosting and authentication
• Vercel — application hosting
• Resend — transactional email delivery
• Stripe — payment processing
• Anthropic — AI features (Claude API)
• PDFShift — document generation

Data Retention

We retain your information while your account is active. You may request deletion at any time by contacting privacy@cadencesystems.io. We will delete or anonymize your data within 30 days of a verified request.

Your Rights

• Access — request a copy of your personal information
• Correction — request correction of inaccurate information
• Deletion — request deletion of your data
• Portability — request a machine-readable export

Security

We implement industry-standard security including TLS encryption in transit, encryption at rest, and access controls. No method of internet transmission is 100% secure.

Changes

We may update this policy from time to time. Continued use of the Service after changes constitutes acceptance.

Contact

• Email: privacy@cadencesystems.io
• Mail: Cadence Systems LLC, 1235 East Blvd, Suite E #4330, Charlotte, NC 28203